EZBuckets wrote: ↑4 years ago
Billyboy78 wrote: ↑4 years ago
EZBuckets wrote: ↑4 years ago
Just an awful day all around yesterday.
Extremely disappointed in the students. I gave them a pass for the SJU game but am dumbfounded/furious as to why they didn’t show again yesterday. Can’t blame marketing - it was advertised all over campus, dorms, social media etc all week.
I spoke to the diehard Ruckus kids who attend religiously and they also had no idea. Not sure if it’s apathy or an overall lack of caring about the team or the fact they’d rather nurse a hangover/not leave their beds on a Sunday. Sure, weeknight attendance is always bigger than weekends - but this is the worst I’ve seen it when the team has been good. I just don’t understand and is really disheartening - especially since it makes my job incredibly more difficult & exhausting. To compound it with a backbreaking loss really hurt.
So, that excuse by someone here that students didn't even know there was a game because of a lack of advertising goes out the window.
Yeah...that’s not valid. Marketing always has fliers/ads up in dining halls and union, blasted all over social media, and did dorm door hangers for this weekends game. Awareness is not the problem here. I’m just having a difficult time determining WHY this is suddenly happening so late in the season? We’ve had awesome student attendance all year during non-break games. And the team lost exactly once, so it isn’t due to performance. I just don’t understand it...or this generation of kids I guess.
When I looked over at the student section I saw kids looking disinterested and bored. Some had their legs up over the seats in front of them to relax and stretch.
Professional Football Teams do many surveys regarding the Game Day Experience. Asking about how you got to the game, how you left the game, where you parked, how satisfied were you with the time to exit the arena, how was the security check, did you eat at the game, where did you eat, what did you eat, how did you feel about the value of your meal, etc etc. a lot of questions. They even have groups that volunteer to give ideas and feedback. Upon leaving the arena, the workers thank you for coming, smile, ask you to come back. It’s about the customer experience. People have a choice as to how to spend their money and time.
URI does not do this. They don’t seem to care. People here get mad at the students. Fact is nobody knows why the students are not coming. It’s all guesswork. No facts, no surveys, no nothing, just guessing and hypothesizing.
It would be very easy to find out what URI Men’s Basketball needs to do to make students want to come to games more. They just have to do it.
If I was President Dooley I’d be asking my Marketing Director and my AD what is the problem? I’d like a study done and an action plan on my desk in by March 20. What are the top 10 reasons students are not attending, what can we do to address each reason.
The URI Basketball Season Tickets should be viewed as a Service that competes with other Entertainment Options. Instead it seems that URI, the Ticket Takers, etc are the Customer and everyone gets mad when people don’t come in expected numbers.
I’ve said it many times......it’s totally inexcusable to not have a working Wi-Fi in that Ryan Center.
I can’t take a picture of Cuttino Mobley and send it to anyone live. I can’t check the game box score at the half on ESPN or gorhody.com, I can’t do anything with my phone. No news ever from URI to show they know there is a problem with Wi-Fi, nobody shows that they care, no short or long term plan to address the problem..... nobody cares, or so it seems. The CUE was a disaster....no effective communications of any type to show anyone cared, or what anyone was doing to address it.
Nobody know why the students are not coming. But I’d bet anything inability to access social media is not enhancing the Student Game Day Experience.
I want to check half time stats, can’t, and then the scoreboard has that stupid advertisement blocking the section for stats on both sides. I will NOT give business to that sponsor.
And while we are on students....
15 minutes before the National Anthem I’d guess 15% full paying customers
5 minutes before tip off maybe 40% in seats paying customers
After tip off many people still going to seats paying customers
4 minutes left in the game people are leaving - what does that say to the players - paying customers
Paying crowd was dull. Langevine several times waving his arms to try to bring the crowd back from the dead.
1. President and AD create a Enhance the Game Day Experience Task Force
2. Create Deadlines and layout expectations for the team
3. Consider an outside consultant to do the surveys
4. Engage Learfield
5. President and AD to have meeting with Long Term Season Ticket Holders, Short Term Season Ticket Holders and Students to ask first hand how to enhance Game Day Experiences
Look into Women’s Team and Men’s Team Doubleheader’s. 5pm. 7pm