Ryan Center In-Game Experience - Issues and Upgrades

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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby josephski » 1 month ago

NYGFan_Section208 wrote:The whole pub sitch is a cluster. We left our seats at the first whistle under two minutes to go before halftime. In Section 208, you can't really be closer to the pub than we are. Waited and waited and waited in line, for one cashier and one beer pour person...got served with 2 minutes to go before the second half started. So, the place is filled to capacity...and they got one person taking payment and another pouring beer and wine.... I think the only way they could possibly make it go slower is...if, they gave you the beer, and you weren't allowed to move until you finished it, and the line had to wait behind you and watch. Really, I think that's the only possible slow down option left, isn't it? Would be interested in hearing any other suggestions that could possibly make that process go any slower...

Awesome halftime...good grief...wanding inspections and rules be danged...this calls for the return of the pocket pub...


Do they still pour drinks for people? Every time I've been there they just give me the can and I grab a cup if I don't want to drink out of the can.

One thing they could do to speed the process up is making it cash only. I'm sure it would annoy a lot of people, myself included, but when I was there for the Bonnies game their credit card reader was taking forever to process payments which really slowed things down.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 1 month ago

Is the machine on WiFi (inexcusable) or wired into the network?
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhodyhooopz » 1 month ago

I am happy to say I sent an email to the Ryan Center today about the WIFI and received a call back about it. They are aware of the issue and are working on putting in a professional sports arena WIFI system and also hopefully some cell signal boosters. They agreed that what hey have can’t handle the crowds now.

Pretty happy with the response.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby NYGFan_Section208 » 1 month ago

Can you send an email about the pub? Doesn't have to be professional sports arena quality operation.
Basic "minor league (Class A even) baseball stadium" style would be a huge upgrade. :lol:
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby HobbyBurley » 1 month ago

ATPTourFan wrote:Is the machine on WiFi (inexcusable) or wired into the network?


I asked about this when my card took a solid 2-3 minutes to process, and yes, it is off the wifi.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 1 month ago

Holy crap. No way. Run a $10 Ethernet cable.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby RF1 » 3 weeks ago

StadiumQuest Review
Ryan Center (University of Rhode Island)

https://www.stadiumquest.com/a10/uri
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Ramulous
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Ramulous » 3 weeks ago

The concession situation at the Ryan makes this review flawed in my opinion.....

Woefully inadequate from a staffing standpoint when attendance is 4000 never mind 7200..and don't even talk to those fans who want a beer at their seat during the game....
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby NYGFan_Section208 » 3 weeks ago

Seemed like a fair review...mentioned/dinged the slowness of concessions and the restrictions for alcohol...pretty spot on...
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ramster
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ramster » 3 weeks ago

Variety gets ranked a 1 out of 5. But maybe they have a limited menu and all stands exactly the same for mass production and speed? Nah.

Speed gets a 2 out of 5.
Our board has been very accurate on the issue. Need new management. Bid it out.

3. Variety: The Ryan Center doesn’t offer much in terms of variety. You can find the same concession stand at a few different locations throughout the arena. All offer the same products. (1/5)

4. Fast: Now this is based off of one of their bigger games, but it did take a while for the line to move. Only three employees were working and the cashier was the same person serving you. Could have used an extra pair of hands to keep the line moving. (2/5)
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Iggy1979 » 3 weeks ago

Who wrote this?
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CT Rhody
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby CT Rhody » 3 weeks ago

I’m still confused why working at the Ryan Center is partially staffed by a campus job for students trying to either get beer money or pay tuition. Doesn’t make any sense.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Taylor Swift » 3 weeks ago

I cannot get on my phone at ALL at the RC. I've texted people sitting 20 feet away from me and it's taken the entire game for the text to go through (guess waving for attention still works). Calls. Forget about that as well. Rhody Pub, although I appreciate the hospitality of those who are employed there, it is not properly run to accommodate the number of people who want to be there. Now that we're headed for another sell-out tomorrow, it will be a nice learning curve for them for how much they need to improve. Also, poor decision to have one pub closed for a private function last week. If that's the route they want to go, serve beer & wine at additional concession stands.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby UCH21377 » 3 weeks ago

Clear out room up top for private functions if they need to. The pubs need to remain open, and expanded for that matter. there is room. they are leaving a lot of $ on the table. people give up that otherwise would buy another beer or two.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby The Dude » 3 weeks ago

York reaching all new low for announcing during Duquesne game. Stinking up the joint in a big way.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

Agreed. Embarrassing.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby UCH21377 » 3 weeks ago

Somehow he’s shortened the name to Duke
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby NYGFan_Section208 » 3 weeks ago

the loooooooonnnnnnngggggggg drawn out announcing of the names seemed longer than ever today. Not really bothersome, just sounded kinda silly.

The big/good news...the pub finally has an acceptable beer available. A big long overdue welcome to Whaler's RISE. Not the best beer in America, but a gigantic step up from anything else they've had. Thanks for that Rhody!
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

Wow, good news. Bad news is RISE was suddenly not available in the Alumni Lounge!
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhody15 » 3 weeks ago

We’re still bitching about the goddamn PA announcer?

My god I mean how petty are you people?
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby NYGFan_Section208 » 3 weeks ago

^ Relax, Francis...I just think he's sounded +silly than ever lately. Would rather have that than no announcer, but the truth is...there's only one Michael Buffer...and the harder he tries to imitate, the dumber it sounds. Nothing to get shorts in a bunch over either way though...
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby RhowdyRam02 » 3 weeks ago

The concessions were an embarrassment today. Dunkin ran out of milk and stands couldn't keep up with hot dog demand. If Center plate or whatever they're called can't provide proper concessions then they need to be replaced. It's to the point where they're so bad that they must be on the verge of not fulfilling their contract with us
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby HobbyBurley » 3 weeks ago

Great to see Whaler’s available today! Seems like they were selling a ton of it.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby adam914 » 3 weeks ago

RhowdyRam02 wrote:The concessions were an embarrassment today. Dunkin ran out of milk and stands couldn't keep up with hot dog demand. If Center plate or whatever they're called can't provide proper concessions then they need to be replaced. It's to the point where they're so bad that they must be on the verge of not fulfilling their contract with us


I don't have any specific inside knowledge of the Ryan Center concessions, but I do have a bit of knowledge about Centerplate specifically and I know that they handle concessions for several professional sports teams stadiums/arenas so it's not like they can't handle volume and big crowds. It has to be something thats more about their setup with the Ryan Center itself. Whatever that may be.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ElmCityRhody » 3 weeks ago

I hope the ppl in charge realize what a debacle the concession stands are..

It's not like its it fixable - yet year after year they don't fix it

missing out on revenues at both concession stand and RHODY pub
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhodymob05 » 3 weeks ago

So I made it into the pub ,somehow, then took two steps into the beer line which was longer than the outside line and gave up then left. Plus my buddies were left outside since I was the last one to get in. Can we complain somehow to the Ryan Center?
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhodyram » 3 weeks ago

Its pretty sad that such a beautiful area has such poorly run concessions(both beer and food). Its to the point where I just plan on not even attempting to purchase anything. The anxiety of standing in a line for something and, in the pub's case possibly not even getting a beer, takes away from the overall enjoyment of the actual game.
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CT Rhody
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby CT Rhody » 3 weeks ago

One strategy I employ for the Pub that has worked everytime is this. I get there right when the doors open and have had zero problems getting drinks in a timely manner with friends.The problem begins for the pubs right around game time, it’s a nightmare from then on out.

The solution is to allow beer sales through the arena, you could still run the sales through the pubs but allow people to leave with their beer after purchasing it. One per person, let’s get this done URI.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Ramulous » 3 weeks ago

Whoever designed that arena must have expected crowds of 3500 people at each game....I don't see a physical set up solution.....they have already created stand alone popcorn and soda stands and that isn't even helping....
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ramster
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ramster » 3 weeks ago

ElmCityRhody wrote:I hope the ppl in charge realize what a debacle the concession stands are..

It's not like its it fixable - yet year after year they don't fix it

missing out on revenues at both concession stand and RHODY pub


It is a classic management issue

Change the Management

Give this to the URI MBA Students as a Project

Is any of this surprising going into this season? No and that is the problem. Not like nobody knew ahead of time attendance like this wasn't a possibility

Besides, the problem exists with crowds of 5000
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby section(105) » 3 weeks ago

.......need self service grab and go/swipe type set up.......
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

Rhody15 wrote:We’re still bitching about the goddamn PA announcer?

My god I mean how petty are you people?


As with everything in this basketball program, we should be aspiring to have the best in-game atmosphere and operations. While everything else on the court has improved, Dan Yorke now feels the 7000+ fans are coming to hear him embellish every player's name and every event down to the call of a ONE.... AND .... ONE......

As we are paying him for this role, it is right to expect that he improve as the product on the floor has. I see him regressing into a caricature. Send him some tapes of a professional PA announcer like Mike Mancuso -- a guy who took the job seriously because it was the path for him to be behind the microphone for radio and TV broadcasts.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby adam914 » 3 weeks ago

ATPTourFan wrote:
Rhody15 wrote:We’re still bitching about the goddamn PA announcer?

My god I mean how petty are you people?


As with everything in this basketball program, we should be aspiring to have the best in-game atmosphere and operations. While everything else on the court has improved, Dan Yorke now feels the 7000+ fans are coming to hear him embellish every player's name and every event down to the call of a ONE.... AND .... ONE......

As we are paying him for this role, it is right to expect that he improve as the product on the floor has. I see him regressing into a caricature. Send him some tapes of a professional PA announcer like Mike Mancuso -- a guy who took the job seriously because it was the path for him to be behind the microphone for radio and TV broadcasts.


Yesterday was one of the first times I found this even noticeable on the TV broadcast. It was so over the top. I definitely thought to myself "somebody feels like the sell out crowd and national tv audience are here for him"
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby section(105) » 3 weeks ago

......I have offered this before, I think his ego is not left at the door, and he views himself as being the voice of the RC, not just delivering the basics.....the problem is he already has the day job in radio broadcasting......paid to talk.....I agree that on TV yesterday you could hear him being over the top.....needs to dial it back.....edit.......less is more Dan.....
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby NYGFan_Section208 » 3 weeks ago

ATPTourFan wrote:
Rhody15 wrote:We’re still bitching about the goddamn PA announcer?

My god I mean how petty are you people?


As with everything in this basketball program, we should be aspiring to have the best in-game atmosphere and operations. While everything else on the court has improved, Dan Yorke now feels the 7000+ fans are coming to hear him embellish every player's name and every event down to the call of a ONE.... AND .... ONE......

As we are paying him for this role, it is right to expect that he improve as the product on the floor has. I see him regressing into a caricature. Send him some tapes of a professional PA announcer like Mike Mancuso -- a guy who took the job seriously because it was the path for him to be behind the microphone for radio and TV broadcasts.


...sums it up perfect.... before he wasn't 'that' noticeable...and while I wouldn't say it detracts from my enjoyment of the game, it is in no way shape or form a 'value add'....
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhode_Island_Red » 3 weeks ago

Anybody here remember the 76ers' Dave Zinkoff?
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KevanBoyles
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby KevanBoyles » 3 weeks ago

I’ve only been to the RC once and only for Rhody Rukus in October, 2016. How hard (or easy) would it be to add additional seating? Was it designed to add additional seating at a later date? It seems that there is a lot of wasted space in the corner where the video board is located. Is this because that is where the pub/concessions are located?
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Rhody15
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby Rhody15 » 3 weeks ago

KevanBoyles wrote:I’ve only been to the RC once and only for Rhody Rukus in October, 2016. How hard (or easy) would it be to add additional seating? Was it designed to add additional seating at a later date? It seems that there is a lot of wasted space in the corner where the video board is located. Is this because that is where the pub/concessions are located?


We had our first conference “sell out” in 10 years, and every seat was not even taken.

No need to add seating.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby theblueram » 3 weeks ago

Rhody15 wrote:
KevanBoyles wrote:I’ve only been to the RC once and only for Rhody Rukus in October, 2016. How hard (or easy) would it be to add additional seating? Was it designed to add additional seating at a later date? It seems that there is a lot of wasted space in the corner where the video board is located. Is this because that is where the pub/concessions are located?


We had our first conference “sell out” in 10 years, and every seat was not even taken.

No need to add seating.


But every seat was paid for. That is a sellout.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ramster » 3 weeks ago

This
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KevanBoyles
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby KevanBoyles » 3 weeks ago

Dan is guaranteed a portion of the gate. This a major part of his compensation. If we want him to stay we have to be creative in ways to generate $$ over what we do now. One way to grow the $$ he earns (and his staff) is to increase the gate. Yes this was the first conference sell out in 10 years but if we want him to stay and he generates sell outs on a regular basis, we have to be ahead of the curve in generating $$ to pay him. If he does very well but comes to the end of the line in ways his compensation can be increased, other jobs start to become more attractive. An extra 1,000 seats could add $500k to $1m to the bottom line and all of a sudden we are much more competitive with the big boys. The increase in potential gate may be one of the reasons the WVU is scheduled at Mohegan Sun.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

It's really more accurate to say Dan's guaranteed compensation is heavily paid for by gate receipts. He gets paid on a schedule no matter what the attendance is. The school needs attendance to be good so they can pay Dan without needing to dip into the URI Foundation as a contingency. This season's attendance should prevent any withdrawals from the Foundation, I would think.

Much easier to add revenue through more and better corporate partnerships, NCAA credits, and eventually, some kind of ticket price increases. Let's not get ahead of ourselves.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby KevanBoyles » 3 weeks ago

Thanks ATP. Good stuff. That being said, the better the attendance the more $$$ they can guarantee in future extensions of his contract. I’m sure there is no one panacea. Everything should done to keep making progress.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby theblueram » 3 weeks ago

Will also be nice to have two years of NCAA credits coming in.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby 89er » 3 weeks ago

How much more revenue do you think we would have if we actually sold beer at concessions?
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

KevanBoyles wrote:Thanks ATP. Good stuff. That being said, the better the attendance the more $$$ they can guarantee in future extensions of his contract. I’m sure there is no one panacea. Everything should done to keep making progress.


The payback time to offset such a major modification to the Ryan Center would not come soon enough, right?'

We are lucky to have a just-right arena. VCU is not expanding the Stu, but sustained winning has enabled new revenue streams from seat licenses and increased ticket prices which have not interrupted their 100+ home sellout streak.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ramster » 3 weeks ago

ATPTourFan wrote:It's really more accurate to say Dan's guaranteed compensation is heavily paid for by gate receipts. He gets paid on a schedule no matter what the attendance is. The school needs attendance to be good so they can pay Dan without needing to dip into the URI Foundation as a contingency. This season's attendance should prevent any withdrawals from the Foundation, I would think.

Much easier to add revenue through more and better corporate partnerships, NCAA credits, and eventually, some kind of ticket price increases. Let's not get ahead of ourselves.


true

The attendance is great, but a lot of these incremental seat sales have been $10 be a student again, or $60 for 4 tickets, 4 popcorns and 4 cokes (sorry about the waiting :lol: ).

The big money and intangible benefits are in the publicity of the school, increased applications to go to URI, increased price of season tickets, increased number of season tickets, let need to have to offer $10 seats or BOGO type deals, corporate partnerships, Alumni donations, etc
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby KevanBoyles » 3 weeks ago

ATP, Dan maxes out his gate comp this year at $640k and will get the same through 2021 on the current contract amendment. Has the Foundation had to come out of pocket to meet any prior year guarantee? If not this year with approximately 16k additional attendance, we should generate at least another several hundred thousand to the bottom line which should mean we have more $$ available for another potential amendment/extension.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby KevanBoyles » 3 weeks ago

To me the concessions problem sounds like one of compensation structure for the vendor. Do they still bid for the right to have a business that operates 16 times a year for a total of less than 100 hours like they did 40 years ago? If so, therein lies the problem. Once you pony up the bid $$$, your margin is so thin there is no room to hire additional people, improve service, etc. and you don’t care. You just want to make your nut and not lose your shirt because one bad night will ruin your entire year and you end up working for nothing. The school and the public would be much better served if the concessions were run on a profit sharing basis where more sales are everyone’s goal. Maybe that’s the case and i’m all wet but something is telling me I’m not.
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Re: Ryan Center In-Game Experience - Issues and Upgrades

Postby ATPTourFan » 3 weeks ago

Kevan, I have no actual data to answer your question of whether the Foundation has been used to supplement operational revenue.
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